We are Rackpro ("Company," "we," "us," "our"), a company registered in India at Patiala, Punjab, India, Patiala, Punjab 147001.
We operate the website https://rackpro.in/ (the "Site"), as well as any other related products and services that refer or link to this privacy policy (the "Privacy Policy") (collectively, the "Services").
This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us in other ways. By using our Services, you consent to the collection and use of information in accordance with this policy.
You can contact us by email at [email protected], or by mail to Patiala, Punjab, India, Patiala, Punjab 147001, India.
This Privacy Policy was last updated on August 12, 2025. We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We recommend that you print a copy of this Privacy Policy for your records.
We collect information you provide directly to us, such as when you create an account or register for our Services, make a purchase or transaction, contact us for support or inquiries, subscribe to our newsletter or marketing communications, participate in surveys, contests, or promotions, or use our website or Services.
The types of personal information we may collect include your name and contact information such as email address and mailing address, account credentials including username and password, payment information such as credit card numbers and billing address, demographics information including age, gender, and location, communications and correspondence with us, technical information such as IP address, browser type, and device information, and usage data regarding how you interact with our Services.
We use the information we collect for various purposes, including providing, maintaining, and improving our Services, processing transactions and sending related information, sending technical notices, updates, security alerts, and support messages, responding to your comments, questions, and customer service requests, communicating with you about products, services, offers, and events, monitoring and analyzing trends, usage, and activities in connection with our Services, detecting, investigating, and preventing fraudulent transactions and other illegal activities, personalizing and improving your experience with our Services, and complying with legal obligations and protecting our rights.
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances: with service providers who assist us in operating our Services, with business partners for joint marketing or promotional activities with your consent, to comply with legal obligations, court orders, or government requests, to protect our rights, property, or safety, or that of our users or others, in connection with a business transaction, such as a merger or acquisition, and with your explicit consent or at your direction.
We retain your personal information for different periods depending on the type of data and purpose. For account information, we retain your account information for as long as you maintain an active account with us. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal purposes. For transaction data, we retain transaction data and payment information for 6 months after the transaction for accounting, fraud prevention, and legal compliance purposes. For marketing data, we retain marketing communications preferences until you opt-out or request deletion. For technical data, log files and technical data are typically retained for 6 months for security and system optimization purposes. Some information may be retained longer if required by applicable laws or for legitimate business purposes such as resolving disputes or enforcing our agreements.
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments and updates, access controls and authentication procedures, employee training on data protection, secure data centers and infrastructure, and regular backups and disaster recovery procedures.
However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Depending on your location, you may have certain rights regarding your personal information including the right to access where you can request a copy of the personal information we hold about you, the right to rectification where you can request correction of inaccurate or incomplete information, the right to erasure where you can request deletion of your personal information in certain circumstances, the right to restriction where you can request limitation of processing of your personal information, the right to data portability where you can request transfer of your data to another service provider, the right to object where you can object to certain types of processing of your personal information, and the right to withdraw consent where you can withdraw consent for processing where we rely on consent.
To exercise these rights, please contact us using the information provided in this Privacy Policy.
We use cookies and similar tracking technologies to collect and use personal information about you. Cookies are small data files stored on your device that help us improve our Services and your experience. We use essential cookies that are necessary for the website to function properly, performance cookies that help us understand how visitors interact with our website, functional cookies that enable enhanced functionality and personalization, and marketing cookies that are used to deliver relevant advertisements and measure their effectiveness.
You can control cookie settings through your browser preferences, but disabling certain cookies may affect the functionality of our Services.
Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.
Third-party services we may use include payment processors such as Razorpay, PayPal, and Stripe, analytics services such as Google Analytics, customer support tools, and email marketing services.
Our Services are hosted in India. If you access our Services from outside India, your information may be transferred to, stored, and processed in India. By using our Services, you consent to the transfer of your information to India and agree that such transfers will be made in accordance with this Privacy Policy.
We ensure that any international transfers of personal data comply with applicable data protection laws and implement appropriate safeguards to protect your information.
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information immediately.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
We comply with applicable data protection and privacy laws, including Information Technology Act, 2000 of India, Personal Data Protection Bill of India, General Data Protection Regulation for EU residents, California Consumer Privacy Act for California residents, UK Data Protection Act for UK residents, and other applicable local and international privacy laws.
Our commitment to privacy compliance includes regular reviews of our practices and procedures to ensure ongoing compliance with evolving privacy laws and regulations.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Rackpro - Privacy Department
Patiala, Punjab, India
Patiala, Punjab 147001
India
Email: [email protected]
We will respond to your privacy-related inquiries within 30 days of receipt.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this Privacy Policy, notify you of material changes via email or through our Services, and post the updated Privacy Policy on our website.
Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.
This Privacy Policy is effective as of August 12, 2025, and applies to all information collected by us on or after this date.
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