RackPro Features

Overview

Complete feature list for RackPro: table session management, POS billing, online booking, canteen kitchen, live scoring, tournaments, staff management and analytics. 7-day free trial.

Does RackPro require separate software for billing, booking, and canteen?

No. Every feature on this page — table session management, POS billing, online booking, canteen ordering, live scoring, tournaments, staff management, and analytics — is included in a single RackPro subscription. There are no add-ons or separate modules to license.

How does RackPro track table session time?

When a staff member starts a session on any table, RackPro begins a live timer on that table. The session accumulates charges based on your configured hourly, per-frame, or flat rate. When the session ends, the system auto-calculates the total and adds it to the bill — no manual math needed.

Can I move a session from one table to another mid-game?

Yes. RackPro's dynamic table-switch feature lets you transfer a live session between tables without ending it. The system automatically calculates the precise cost for each table based on the time spent and each table's individual rate, then merges it into one bill at checkout.

Does the online booking system connect to billing?

Yes. When a customer with an advance reservation arrives, one tap converts the booking into a live timed session. The timer starts, the floor map updates, and billing begins automatically. No re-entry of customer details required.

What pricing models does RackPro support?

RackPro supports hourly rates, per-frame rates, flat-rate sessions, peak and off-peak pricing, happy hour schedules, member-exclusive rates, and multi-floor pricing. Rates change automatically based on time and customer type — no manual overrides needed during busy periods.

How does the canteen and kitchen module work?

Staff add food, drinks, and merchandise to a player's table tab directly from the floor screen. A real-time kitchen monitor shows the pending orders to kitchen staff with alert sounds and urgency highlights. Everything appears on one itemised bill at checkout — no separate canteen billing system needed.

What tournament formats does RackPro support?

RackPro supports Single Elimination, Double Elimination, and Swiss format brackets for snooker and pool. The system handles automatic bracket progression, bye allocation, and instant shareable public scoreboard links so players and spectators can follow matches online.

Can staff roles be restricted to specific screens?

Yes. RackPro has granular permission sets per role — cashier, floor staff, manager, admin, and more. Each role only sees and accesses the screens relevant to their function. Shift scheduling with clock-in tracking is also included.

How many currencies does RackPro support for player billing?

RackPro can bill players in INR, USD, GBP, EUR, AED, SGD, CAD, and AUD. The system auto-detects the correct regional currency during onboarding. Subscription billing is available in INR and USD.

Is there a free trial?

Yes. Every new club gets a 7-day free trial with full access to all features listed on this page. A card is needed to start the trial. If RackPro isn't the right fit within 30 days of your first paid subscription, we'll refund in full.

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